Communication Skills

Man on Mobile Phone


Course Duration: 1 Day
This course is an interactive one day course which gives participants opportunity to discuss, learn and practice tools, tips and techniques involved in providing effective communication both inside and outside the organisation.

The people we communicate with deserve communication that will save them time, be effective to meet their needs and uses the most effective method in getting the message across. This requires listening skills and using quite a number of communication media in today's modern environment.

Is this course right for me?
This course is ideal for people who communicate on a regular basis, be it face to face or by telephone both internally and externally in an organisation.

Benefits from the course:
Identify implications and challenges of using modern day media
Effective use of email to communicate messages
Deal with complaints and challenging situations effectively
Body language on the telephone
Listening and asking the right questions
Response under pressure and controlling emotions.

Programme Structure

Effective Communication:
Creating the impression – the telephone “handshake”
Effective and empathic listening
What stops effective communication – barriers to listening
Using the correct method for your customer / colleague
Adapting your style for the method and message

Managing Behaviours:
Identifying what gets in the way of effective communication
Recognise behaviour Styles – passive, aggressive and assertive
Assessing and using your own level of assertiveness
Contemporary use of body language on the telephone
Adapting your voice and tone to achieve positive outcomes

Dealing with challenging situations:
Understanding how perceptions can alter a call
Handling complaints positively
Defusing challenging situations
Staying positive – say 'no' assertively and confidently

Staying in Control:
Remaining calm, flexible and professional
Managing your emotions under pressure
Handling abusive calls and picking yourself up after a challenging call
Leaving a positive impression of you and your organisation's brand

Personal Development:
Refining your communication manner – developing an appropriate and consistent style
Creating a personal action plan.

Effective Presentations For Professionals

Course Duration: 2 Days
Delivering positively and creatively is quite important for professionals. It is not just the write up and slide presentations, but ensuring the messages makes a positive impact on your audience.

Is this course right for me?
This is a hands–on course conducted by a Professional presenter, which gives the trainees the required skills for professional presentations. If you are someone who does quite a number of presentations, there is need for professionalism, so be part of this course.

Benefits from the course:
Make your first impressions count
Maintain audience interest. Use positive language adding variety of tone, humour and silence.
Channel nervous energy to improve outcomes
Understand how visuals increase impact and enhance your style.

First Impressions:
Good preparation – planning and structure
Establishing credibility and interest
Defining and redefining the objectives
Panic – free presentations

Dynamic Delivery:
Vocal energy
Keeping the audience hooked
Motivate with curiosity
Using notes inconspicuously

Managing Audiences:
Establish rapport
Profiling your audience
Presenting across culture
Difficult people and questions

PowerPoint delivery tips
Flipcharts, handouts and props
The power of colour and pictures
Matching the aid to suite the audience

Personal Development:
Formulating a personal action plan.

Interpersonal Effectivenes For Managers

Course Duration: 2 Days
This two-day course focuses on enhancing interpersonal skills and improving working relationships. The course is aimed at improving the working relationships between people at managerial level and their subordinates.

Is this course right for me?
Newly appointed managers, team leaders or supervisors that require improving their interpersonal skills ideally with a view to proper working relationships.

Benefits from the course:
Recognise the human dynamics at work within the team
Contribute in a more productive manner as a manager
Adopt an appropriate style of interpersonal behaviour for the variety of interactions you complete during a working day.
Enhance the performance and motivation of your team and individual team members.

Programme Structure

Increasing Self-Awareness:
Learning to view people as the key to your success
The effect of your behaviour on the performance of others
The psychology of human interaction

Interpersonal Communication:
The importance of effective interpersonal communication V Barriers to communication- physical barriers, mental preconceptions
Communicating, one-to-one, informally at meetings.

Effective Team Building:
The dynamics of successful team interaction – building a strong team spirit
Forging a positive, cooperative team from a group of individuals
Exploiting the strengths of team members for the good of the team

Working with others:
Getting colleagues to want to work with you
Assuming a confident and persuasive approach to your dealings with others
Contributing to the team decision making process

Handling difficult situations:
Dealing with and preventing conflict
Respecting the rights, feelings and dignity of others
Communicating difficult or personal news

Team Motivation

Course Duration: 1 Day
Get good team spirit and improve performance using appropriate techniques.

Is this course right for me?
Team motivation is essential to maintain quality performance in the workplace. Team leaders, Supervisors and Managers aiming to achieve quality performance will have to effectively manage their team's motivation.

Benefits from the course:
Definition of motivation
Identify common motivators and demotivators in the workplace
Apply motivation theories to common workplace scenarios
Develop motivational leadership skills

Defining Motivation:
Understanding motivators and common demotivators
Recognising motivators in the workplace

The Theories of Motivation:
The common theories of motivation
Applying the theories to workplace scenarios
Understanding the theories and how they can help you every day.

Personal & Employee Motivation:
Managing staffs expectations
Building motivation through staff involvement
Developing motivational staff surveys
Maintaining personal motivation to lead a team

Motivational Leadership:
Motivational techniques for the leader
It's not just about the “carrot” or the “stick”
Motivating the individuals in your team

Borky Steve Gbenga Bakre

President, Borky S. G. Bakre & Associates – a Knowledge – Driven, and Government Accredited Environmental Consulting and Contracting Firm. He is also the President of the Management Board of Centre for Conservation of Energy and Efficient Resources Utilization (CEERU). Borky is an Inventor, a Designer / Developer of Technology, including automated systems, and also an accredited Environmental Professional by various Agencies of Government (including DPR & LASEPA). He has received two (2) Commendations from the Science and Technology Fund for the “Auto-Service Mat with Wheels” and “Borky Liquid Fuel Gauge”, which were both developed and patented by him.

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